Entry Level Customer Service Agent

Entry Level Customer Service Agent

We are excited to announce an opportunity for an Entry Level Customer Service Agent to join our dynamic team. This role is perfect for individuals eager to start their career in customer service and make a positive impact within our organization. As a Customer Service Agent, you will be at the forefront of our company's commitment to providing exceptional service to our clients.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product or service issues, providing accurate information and solutions as needed.
• Document customer interactions and maintain records in the company's CRM system.
• Collaborate with team members to address customer feedback and enhance overall service quality.
• Identify and escalate complex issues to the appropriate departments for resolution.

Skills, Knowledge and Expertise

• High school diploma or equivalent required; additional education in a related field is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in basic computer skills and familiarity with CRM software is an advantage.
• A positive attitude and willingness to learn new processes and systems.

Benefits

• Competitive salary: $17.50 - $26.00 hourly (based on experience).
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company matching.
• Professional development and growth opportunities.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.