Entry Level Customer Service Agent

Entry Level Customer Service Agent

Job Title: Entry Level Customer Service Agent

Location: Dallas, TX Job Type: Full-time

Job Summary

We are excited to announce an opening for the Entry Level Customer Service Agent position at our dynamic company. As a vital part of our customer service team, you will be the first point of contact for our valued customers, ensuring they receive top-notch assistance through various communication channels such as phone, email, and live chat.

Key Responsibilities

• Manage customer inquiries via phone, email, and chat promptly and professionally.
• Provide accurate information about products and services to assist customers effectively.
• Resolve customer complaints by identifying issues, researching solutions, and following up as needed.
• Maintain customer records and update information in the database regularly.
• Escalate complex issues to the appropriate department when necessary to ensure swift resolution.
• Collaborate with team members to share knowledge and improve customer service procedures.

Skills, Knowledge and Expertise

• High school diploma or equivalent; college degree preferred but not required.
• Strong verbal and written communication skills with a friendly and positive attitude.
• Ability to handle challenging customer interactions with patience and professionalism.
• Basic computer skills and familiarity with customer service software is a plus.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment while maintaining quality standards.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement

About Singnala

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.