Entry Level Customer Service Assistant

Entry Level Customer Service Assistant

We are seeking an enthusiastic and motivated Entry Level Customer Service Assistant to join our dynamic team. In this role, you will be the frontline representative of our company, providing exceptional service to our valued customers. This is an excellent opportunity for individuals who are eager to start their careers in customer service and develop their communication and problem-solving skills.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely manner.
• Provide accurate information regarding products and services to customers.
• Assist in processing customer orders and returns efficiently.
• Address customer complaints with professionalism and empathy.
• Maintain customer records and update account information as needed.
• Collaborate with team members to improve the overall customer experience.

Skills, Knowledge and Expertise

• High school diploma or equivalent; higher education preferred.
• Strong verbal and written communication skills.
• Customer service experience is a plus but not required.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficient in using computer systems and customer relationship management (CRM) software.
• Detail-oriented with strong problem-solving abilities.

Benefits

• Opportunities for professional growth and career development.
• Collaborative and innovative work environment.
• Paid time off and comprehensive benefits package.

About Bold MK

Bold MK is more than just a marketing company. We are your creative partners, strategic advisors, and brand champions. Our mission is simple yet powerful: to empower brands to embrace their boldness and transform it into exceptional results. With a team of visionary creatives, innovative strategists, and passionate problem-solvers, we are here to redefine what's possible in marketing.

We believe that to break through the noise, brands need to do more than just follow trends—they need to create them. That's why we live by a philosophy of thinking big and acting boldly. We're not afraid to challenge the status quo, push boundaries, and explore new horizons. We embrace risk-taking as a pathway to reward and innovation as a key to distinction.