Entry Level Customer Service Assistant
Entry Level Customer Service Assistant
We are seeking an enthusiastic and motivated Entry Level Customer Service Assistant to join our dynamic team. This is an excellent opportunity for individuals who are looking to start their careers in customer service and contribute to providing a high level of support to our customers. In this role, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services.
- Assist customers with placing orders and processing returns.
- Identify and escalate issues to the appropriate departments as needed.
- Maintain customer records and update account information as necessary.
- Follow up with customers to ensure satisfaction with products and services.
Skills, Knowledge and Expertise
- High school diploma or equivalent; college coursework in business or related field is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently as well as part of a team.
- Proficient in using computers and customer service software.
- Ability to handle difficult situations with professionalism and composure.
Benefits
Competitive salary: $17.50 - $26.00 hourly (based on experience).
- Comprehensive health, dental, and vision insurance.
- Paid time off, including vacation, sick leave, and holidays.
- 401(k) retirement plan with company matching.
- Professional development and growth opportunities.
About Singnala
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Our Hiring Process
- Stage 1: Applied
- Stage 2: Review
- Stage 3: Interview
- Stage 4: Hired
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.