Customer Support Specialist

Customer Support Specialist

We are seeking a dedicated and passionate Customer Support Specialist to join our dynamic team. In this role, you will serve as the first point of contact for our valued customers, providing them with the support they need to navigate our products and services effectively. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure customer satisfaction at every touchpoint.

Key Responsibilities

Responsibilities:

• Handle customer inquiries via phone, email, and chat in a timely manner.
• Resolve customer issues and complaints with patience and confidence.
• Maintain accurate records of customer interactions and transactions.
• Provide detailed product information and assistance to customers.
• Collaborate with team members to improve customer support processes.
• Collect customer feedback and suggest improvements to enhance service quality.

Skills, Knowledge and Expertise

Skills & Qualifications:

• Proven experience in a customer support role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and in a team environment.
• Familiarity with customer relationship management (CRM) software.
• A positive attitude and eagerness to assist customers.

Benefits

Benefits:

• Competitive salary between $48,000 and $52,000 per year.
• Opportunities for professional growth and advancement within the company.
• Comprehensive training to help you succeed in your role.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• A supportive and collaborative work environment.

About Singnala

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.