Customer Support Specialist

Customer Support Specialist

Position: Customer Support Specialist

Location: Louisville, KY

Job Summary: We are seeking a highly motivated Customer Support Specialist to join our dynamic customer service team. In this role, you will be the first point of contact for our customers, helping to resolve their inquiries and ensuring an exceptional experience with our brand. You will play a critical role in building customer loyalty and satisfaction by providing timely and accurate support.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers with product-related issues and troubleshooting procedures.
• Document interactions and resolutions in the customer support system accurately.
• Collaborate with other teams to resolve complex issues and improve service quality.
• Provide feedback on customer trends and challenges to improve product offerings.
• Educate customers about our services and products to enhance their experience.

Skills, Knowledge and Expertise

• Proven experience in a customer support role or similar capacity.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Familiarity with customer support software and tools.
• Strong organizational skills and the ability to manage multiple tasks.

Benefits

• Competitive Salary
• Flexible Work Schedule
• Paid Time Off (PTO)
• Health & Wellness
• Professional Development
• Employee Discounts

About Swipe Say Easy

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.