Customer Support Specialist

Customer Support Specialist

Position Overview: Communiboost We are seeking a dedicated and professional Customer Support Specialist to join our growing team. This is an excellent opportunity for individuals who are passionate about providing exceptional customer service and possess a strong ability to problem-solve. In this role, you will be the first point of contact for our customers, providing them with assistance through various channels such as phone, email, and live chat. Salary Range: $21.00 - $30.25 hourly Location: Fayetteville, NC

Key Responsibilities

Provide timely and accurate responses to customer inquiries via phone, email, and live chat.

Identify and resolve customer issues efficiently while maintaining a high level of professionalism.

Document customer interactions and feedback accurately in our CRM system.

Educate customers on product features and usage to enhance their experience.

Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.

Collaborate with team members and other departments to improve our service delivery and customer experience.

Skills, Knowledge and Expertise

Proven experience in customer support or a related field.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities to address customer issues effectively.

Ability to work independently and as part of a team.

Familiarity with customer support software and CRM systems.

Empathy and a genuine desire to help others.

Benefits

Health, dental, and vision insurance

401(k) plan with company match

Paid time off and holidays

Professional development and training opportunities

Collaborative and innovative work environment

If you are passionate about customer support and have a keen eye for detail, we'd love to hear from you. Please submit your resume and a cover letter explaining your interest in the role and relevant experience.

About Core Call Inc

Welcome to Core Call Inc, where we believe that meaningful connections are at the heart of every business. As a bespoke call center, our approach is centered on delivering personalized, high-quality interactions that reflect the values and vision of your brand. We understand that in today's competitive landscape, your customer's experience is key to building lasting relationships, fostering loyalty, and ensuring growth.

Our Hiring Process

Stage 1: Applied

Stage 2: Review

Stage 3: Interview

Stage 4: Hired