Customer Support Assistant

Customer Support Assistant

Location: Charlotte, NC Company: Unilux Brand

Unilux Brand We are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic team. In this role, you will play a crucial part in ensuring customer satisfaction by providing timely and effective support to our clients. You will be the first point of contact for customers reaching out for assistance, and your primary responsibility will be to address inquiries, resolve issues, and provide information about our products and services.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Resolve customer complaints and issues effectively and efficiently.
• Provide detailed information about products and services to customers.
• Document customer interactions and maintain detailed records of inquiries and resolutions.
• Assist customers with order placements, tracking, and returns.
• Collaborate with team members and other departments to improve customer service processes.

Skills, Knowledge and Expertise

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Proven experience in customer service or a related role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and maintain composure in high-pressure situations.
• Proficiency in using customer service software and CRM systems.

Benefits

• Comprehensive health, dental, and vision coverage
• Paid time off, including vacation and sick leave
• Retirement savings plan with employer contributions
• Employee wellness programs and mental health support
• Professional training and development opportunities

About Unilux Brand

Welcome to Unilux Brand, where we believe that meaningful connections are at the heart of every business. As a bespoke call center, our approach is centered on delivering personalized, high-quality interactions that reflect the values and vision of your brand. We understand that in today's competitive landscape, your customer's experience is key to building lasting relationships, fostering loyalty, and ensuring growth.