Customer Support Assistant

Customer Support Assistant

Customer Support Assistant

Location: Dallas, TX Job Type: Full-time

Job Overview:

We are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic team. In this role, you will play a crucial part in creating a positive customer experience, responding to inquiries, resolving issues, and providing information about our products and services. As the first point of contact for our customers, you will represent our brand and help build lasting relationships.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Diagnose and resolve technical issues related to our products and services.
• Assist customers with order processing and account management tasks.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with other departments to resolve complex customer issues effectively.
• Educate customers on product features, usage, and best practices to enhance their experience.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education in a relevant field is a plus.
• Proven experience in customer support or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in using customer support software and Microsoft Office Suite.

Benefits

• Opportunities for professional growth and career advancement.
• Comprehensive training to support your role and skill development.
• Collaborative and inclusive work environment.
• Paid time off, including holidays and vacation days.

About Singnala

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.