Customer Service Trainer

Customer Service Trainer

We are seeking a Customer Service Trainer to join our team in Houston, TX. The ideal candidate will design, deliver, and evaluate training programs for customer service staff, ensuring that they meet company standards and deliver outstanding client experiences. You will play a vital role in shaping our customer-facing teams by fostering excellence, professionalism, and growth.

Key Responsibilities

Responsibilities:

• Develop and implement customer service training programs and workshops.
• Conduct onboarding sessions for new hires and ongoing training for existing employees.
• Evaluate employee performance and provide constructive feedback.
• Update training materials to reflect new policies, systems, and best practices.
• Collaborate with managers to identify training needs and skill gaps.
• Monitor training effectiveness and adjust methods as needed.
• Foster a culture of continuous improvement in customer service standards.

Skills, Knowledge and Expertise

Qualifications:

• Bachelor's degree in Business, Communications, Human Resources, or related field.
• Proven experience as a trainer, preferably in customer service.
• Strong communication and presentation skills.
• Ability to coach, mentor, and inspire employees.
• Knowledge of customer service principles, practices, and technology.
• Excellent organizational and problem-solving skills.

Benefits

Benefits:

• Competitive salary of $57,000 - $60,000 annually.
• Opportunities for professional growth and advancement.
• Comprehensive health, dental, and vision insurance.
• Paid time off and company holidays.
• Supportive and collaborative work environment.
• Full-time, Monday to Friday schedule.

About Singnala

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.