Customer Service Specialist*asap*

Customer Service Specialist

Singnala is seeking a dedicated and motivated Customer Service Specialist to join our dynamic team. As a Customer Service Specialist, you will be the first point of contact for our clients, ensuring that they receive the highest level of service and support. Your primary goal will be to resolve customer inquiries in a timely and effective manner, contributing to customer satisfaction and retention.

Location: New Orleans, LA

Key Responsibilities:

• Answer customer inquiries via phone, email, and chat in a prompt and professional manner.
• Resolve customer complaints and issues, ensuring an efficient and satisfactory resolution.
• Maintain accurate records of customer interactions and transactions in the company system.
• Provide knowledge and insights on products and services to guide customers effectively.
• Collaborate with other departments to address customer needs and improve service offerings.
• Identify trends in customer feedback and report them to management for continuous improvement.

Skills, Knowledge and Expertise:

• High school diploma or equivalent; additional education in customer service or related field is a plus.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Exceptional communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Proficiency in using customer service software and CRM systems for tracking inquiries and responses.
• Ability to work flexible hours, including evenings and weekends, as required.

Benefits:

• Competitive salary: $16.50 - $25.00 hourly (based on experience).
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company matching.
• Professional development and growth opportunities.

About Singnala:

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.