Customer Service Specialist

Customer Service Specialist

We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, responsible for providing exceptional service and support. Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about our products and services.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues by identifying the root cause and providing appropriate solutions.
• Maintain up-to-date knowledge of products and services to effectively assist customers.
• Document all customer interactions and transactions accurately in our CRM system.
• Collaborate effectively with other teams to ensure a seamless customer experience.
• Provide feedback on customer concerns and product performance to help improve our offerings.

Skills, Knowledge and Expertise

• High school diploma or equivalent; a degree in a related field is a plus.
• Proven experience in a customer service or support role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Familiarity with CRM software and Microsoft Office Suite.
• Ability to work independently as well as part of a team.

Benefits

• Opportunities for professional growth and career advancement.
• Comprehensive training to support your role and skill development.
• Collaborative and inclusive work environment.
• Paid time off, including holidays and vacation days.

About Core Call Inc

Welcome to Core Call Inc, where we believe that meaningful connections are at the heart of every business. As a bespoke call center, our approach is centered on delivering personalized, high-quality interactions that reflect the values and vision of your brand. We understand that in today's competitive landscape, your customer's experience is key to building lasting relationships, fostering loyalty, and ensuring growth.