Customer Service Representative

Customer Service Representative

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the face of our company, interacting with customers via phone, email, and chat to address their inquiries and resolve issues. You will provide exceptional service and support, ensuring customer satisfaction and building lasting relationships.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Address and resolve customer complaints in a professional manner.
• Process orders, forms, and applications accurately and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Provide product and service information to customers as needed.
• Follow up on customer requests and inquiries to ensure resolution.

Skills, Knowledge and Expertise

• High school diploma or equivalent; associate's degree preferred.
• Proven experience in customer service or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and attention to detail.
• Ability to handle stressful situations and challenging customers with grace.
• Familiarity with customer service software and CRM systems.

Benefits

• Opportunities for professional growth and career advancement.
• Comprehensive training to support your role and skill development.
• Collaborative and inclusive work environment.
• Paid time off, including holidays and vacation days.

About Core Call Inc

Welcome to Core Call Inc, where we believe that meaningful connections are at the heart of every business. As a bespoke call center, our approach is centered on delivering personalized, high-quality interactions that reflect the values and vision of your brand. We understand that in today's competitive landscape, your customer's experience is key to building lasting relationships, fostering loyalty, and ensuring growth.