Customer Service Representative

Customer Service Representative

Job Title: Customer Service Representative Location: Washington, DC Job Type: Full-time Reports to: Event Manager

Job Summary:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. As a vital part of our organization, you will play a key role in ensuring our clients receive the highest level of service and support. In this position, you will be responsible for managing customer inquiries, resolving issues, and enhancing customer satisfaction by delivering prompt and effective solutions.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction.
• Provide detailed information about our products and services, guiding customers in their decisions.
• Maintain accurate records of customer interactions and transactions in our database.
• Collaborate with team members to identify and implement process improvements.
• Follow up with customers to ensure their issues have been resolved satisfactorily.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional certification in customer service or related field is a plus.
• Proven experience as a customer service representative or similar role.
• Exceptional communication skills, both verbal and written, with a friendly demeanor.
• Strong problem-solving abilities and a customer-oriented mindset.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle stressful situations calmly.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement

About Swipe Say Easy

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Our Hiring Process

Stage 1: Applied

Stage 2: Review

Stage 3: Interview

Stage 4: Hired