Customer Service Representative
Customer Service Representative
Job Title: Customer Service Representative
Location: Columbus, OH Job Type: Full-time
Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the face of our company, engaging directly with our customers and ensuring they have an exceptional experience with our products and services. As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and providing information regarding our offerings.
Key Responsibilities
- Provide prompt, accurate, and professional responses to customer inquiries via phone, email, and chat.
- Handle customer complaints and issues with empathy and efficiency, ensuring customer satisfaction at all times.
- Maintain detailed records of customer interactions and transactions in our database.
- Collaborate with team members to improve the service process and enhance customer experiences.
- Assist customers with product selection, order placement, and account management issues.
- Follow up with customers to ensure their inquiries are resolved and they are satisfied with the outcome.
Skills, Knowledge and Expertise
- High school diploma or equivalent; further education or relevant experience is a plus.
- Proven experience in a customer service role or similar position is preferred.
- Excellent verbal and written communication skills, with a friendly and professional demeanor.
- Strong problem-solving skills with the ability to think quickly and effectively under pressure.
- Proficiency in using computer systems, software, and customer management tools.
- Ability to work both independently and as part of a team in a fast-paced environment.
Benefits
- Competitive salary and performance-based bonuses.
- Professional development opportunities.
- Flexible working arrangements.
- Health, dental, and vision insurance.
- Paid time off and company-sponsored events.
About Hustle Notice Biz: We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.