Customer Service Assistant

Customer Service Assistant

Job Title: Customer Service Assistant Location: Phoenix, AZ Job Type: Full-Time

Job Summary

We are seeking a diligent and enthusiastic Customer Service Assistant to join our dynamic team. As a Customer Service Assistant, you will play a critical role in supporting our customers and ensuring their satisfaction with our products and services. You will serve as the first point of contact for our clients, addressing inquiries, resolving issues, and providing information regarding our offerings. Your professionalism and communication skills will be paramount in creating positive interactions.

Key Responsibilities

• Assist customers via phone, email, and chat to address inquiries and resolve issues promptly.
• Provide detailed information about products and services to assist customers in making informed decisions.
• Maintain accurate records of customer interactions and transactions, documenting details of inquiries and responses.
• Collaborate with other departments to facilitate effective resolutions to customer problems and maintain service quality.
• Handle customer complaints with empathy and professionalism, ensuring follow-up for a satisfactory resolution.
• Monitor and track customer feedback to identify areas for improvement in service delivery.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with customer relationship management (CRM) software and databases.
• Ability to work well in a team-oriented environment while also being self-motivated.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement

About Hustle Notice Biz

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Our Hiring Process

1. Stage 1: Applied
2. Stage 2: Review
3. Stage 3: Interview
4. Stage 4: Hired

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