Customer Service Assistant

Customer Service Assistant

Job Title: Customer Service Assistant Location: Washington, DC Job Type: Full-time Reports to: Event Manager

Job Summary: We are seeking a motivated and enthusiastic Customer Service Assistant to join our dynamic team. As a Customer Service Assistant, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure a positive experience with our company. This role is crucial in building and maintaining strong relationships with clients while resolving inquiries efficiently and effectively.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order status, and any issues they may encounter.
• Maintain accurate records of customer interactions and transactions in our database.
• Identify and escalate complex issues to the appropriate department as necessary.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Collaborate with team members to improve processes and service delivery.

Skills, Knowledge and Expertise

• High school diploma or equivalent; further education in customer service or related fields is a plus.
• Proven experience in a customer service role is preferred but not mandatory.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to handle difficult situations with professionalism.
• Ability to work independently as well as part of a team.
• Proficiency in using computers and customer service software.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement

About Swipe Say Easy We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Our Hiring Process Stage 1: Applied Stage 2: Review Stage 3: Interview Stage 4: Hired

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