Customer Service Assistant

Customer Service Assistant

We are seeking a motivated and dedicated Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service that enhances their experience with our company. As a vital part of our customer support team, you will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries in a professional and friendly manner.
• Assist customers in navigating our website and services.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Provide detailed information about products and services to customers.
• Collaborate with other departments to ensure customer issues are resolved in a timely manner.

Skills, Knowledge and Expertise

Qualifications

• High school diploma or equivalent; relevant experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using customer service software and tools.
• Strong interpersonal skills and a customer-centric attitude.

Benefits

Benefits

• Competitive salary within the range of $66,000 – $70,000 per year.
• Opportunities for professional growth and career advancement.
• Supportive and collaborative work environment.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.

About Iris Comm Lab

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.