Customer Service Assistant

Customer Service Assistant

Customer Service Assistant Job Description Location: New Orleans, LA Overview: We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the front line of communication for our customers, playing a pivotal role in ensuring unparalleled service and satisfaction. Your responsibilities will include addressing customer inquiries, resolving complaints, and providing timely information about our products and services.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers in troubleshooting product issues and provide effective solutions.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain detailed and accurate customer records in our database.
• Collaborate with team members to improve service processes and customer satisfaction.
• Provide feedback on common customer concerns and suggest improvements.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education in customer service is a plus.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexible hours, including evenings and weekends.
• Proficient in using computers and customer service software.

Benefits

Benefits:

• Competitive salary: $17.50 - $26.00 hourly (based on experience).
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company matching.
• Professional development and growth opportunities.

About Comvox Co

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.