Customer Service Assistant

Customer Service Assistant

Job Title: Customer Service Assistant Location: Charlotte, NC Job Type: Full-time

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. As a vital link between our company and our valued customers, you will play a crucial role in ensuring customer satisfaction by providing prompt, efficient, and friendly assistance. The ideal candidate will have a passion for helping others and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional manner.
• Assist customers with product selection and provide information on services offered.
• Resolve customer complaints by identifying the cause of the problem and offering appropriate solutions.
• Maintain detailed records of customer interactions and transactions.
• Assist in processing orders, refunds, and exchanges efficiently.

Skills, Knowledge and Expertise

• High school diploma or equivalent; further education in customer service is a plus.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Ability to handle difficult situations with patience and professionalism.
• Strong problem-solving skills and a proactive approach to troubleshooting issues.
• Familiarity with CRM systems and customer support software is preferred.

Benefits

• Growth opportunities within the company.
• Comprehensive training and onboarding.
• Paid time off and holidays.
• A positive and supportive work environment.

About Core Call Inc

Welcome to Core Call Inc, where we believe that meaningful connections are at the heart of every business. As a bespoke call center, our approach is centered on delivering personalized, high-quality interactions that reflect the values and vision of your brand. We understand that in today's competitive landscape, your customer's experience is key to building lasting relationships, fostering loyalty, and ensuring growth.