Customer Service Assistant

Customer Service Assistant

Job Title: Customer Service Assistant Location: Washington, DC Job Type: Full-Time

Job Overview

We are seeking a motivated and enthusiastic Customer Service Assistant to join our dynamic team. In this vital role, you will be the face of our organization, providing exceptional support to our customers and ensuring their experience with us is positive and memorable. Your primary focus will be on handling customer inquiries, resolving issues, and providing accurate information about our products and services.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat
• Assist customers in navigating our product offerings and services
• Resolve customer complaints effectively and efficiently
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to address customer needs
• Provide feedback on customer trends and issues to enhance service delivery

Skills, Knowledge and Expertise

• High school diploma or equivalent; associate's degree preferred
• Proven experience in a customer service role or similar position
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work effectively in a fast-paced team environment
• Proficiency in using customer service software and systems

Benefits

• Opportunities for professional growth and career advancement
• Comprehensive training to support your role and skill development
• Collaborative and inclusive work environment
• Paid time off, including holidays and vacation days

About Swipe Say Easy

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.