Customer Service Agent

Customer Service Agent

Job Title: Customer Service Agent Location: Atlanta, GA Job Type: Full-Time

Job Summary:

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, ensuring they receive the highest level of service possible. As a Customer Service Agent, you will handle inquiries, resolve issues, and provide information about our products and services. You will play a critical role in maintaining positive relationships with our clients, ensuring their satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently while providing appropriate solutions.
• Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
• Assist customers with product selections, placing orders, and troubleshooting issues with their purchases.
• Provide customers with information about our services, promotions, and policies clearly and effectively.
• Identify opportunities for improving customer satisfaction and escalating issues when necessary.

Skills, Knowledge and Expertise

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Proven customer service experience, ideally in a call center or retail environment.
• Excellent verbal and written communication skills with a customer-focused attitude.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency in using computers and familiarity with customer relationship management (CRM) software.
• Ability to work independently as well as part of a team in a fast-paced environment.

Benefits

• Opportunities for professional growth and career development.
• Collaborative and innovative work environment.
• Paid time off and comprehensive benefits package.

About Swipe Say Easy

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.