Customer Service Agent

Customer Service Agent

We are looking for a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, providing them with exceptional support and assistance. Our ideal candidate is passionate about customer service, possesses excellent communication skills, and has a problem-solving mindset.

Key Responsibilities

Responsibilities include:

• High school diploma or equivalent; additional education in related fields is a plus.
• Proven experience in a customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to handle difficult situations and resolve conflicts calmly and professionally.
• Familiarity with customer service software and tools is an advantage.
• Willingness to work flexible hours, including evenings and weekends.

Skills, Knowledge, and Expertise

Qualifications include:

• Bachelor's degree in Business, Communications, Human Resources, or related field.
• Proven experience as a trainer, preferably in customer service.
• Strong communication and presentation skills.
• Ability to coach, mentor, and inspire employees.
• Knowledge of customer service principles, practices, and technology.
• Excellent organizational and problem-solving skills.

Benefits

Benefits include:

• Competitive salary of $57,000 - $60,000 annually.
• Opportunities for professional growth and advancement.
• Comprehensive health, dental, and vision insurance.
• Paid time off and company holidays.
• Supportive and collaborative work environment.
• Full-time, Monday to Friday schedule.

About Singnala

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.