Customer Service Agent
Customer Service Agent
Location: Cleveland, OH Company: Unilux Brand
Unilux Brand We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the face of our company, providing exceptional support to our valued customers. You will handle customer inquiries across various communication channels, including phone, email, and chat, ensuring that each interaction is positive and productive.
Key Responsibilities
- Handle customer inquiries and complaints in a professional manner
- Provide product and service information to customers
- Process orders, returns, and exchanges accurately
- Resolve customer issues by investigating problems and providing solutions
- Maintain accurate records of customer interactions and transactions
- Follow up with customers to ensure satisfaction and resolution of issues
Skills, Knowledge and Expertise
- High school diploma or equivalent; additional education is a plus
- Proven experience in customer service or a related field
- Strong verbal and written communication skills
- Ability to handle multiple tasks and prioritize effectively
- Proficiency in using customer service software and Microsoft Office Suite
- Empathy and patience when dealing with customers
Benefits
- Comprehensive health, dental, and vision coverage
- Paid time off, including vacation and sick leave
- Retirement savings plan with employer contributions
- Employee wellness programs and mental health support
- Professional training and development opportunities
About Unilux Brand
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Stage 1: Applied
Stage 2: Review
Stage 3: Interview
Stage 4: Hired
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