Customer Service Agent

Customer Service Agent

Customer Service Agent Job Description Location: Albany, NY Overview: We are seeking a dedicated and proactive Customer Service Agent to join our dynamic team at [Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service and support while handling inquiries, complaints, and requests. Your primary goal will be to ensure customer satisfaction by efficiently resolving issues and delivering accurate information about our products and services.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a polite and efficient manner.
• Resolve customer complaints and provide effective solutions to enhance satisfaction.
• Maintain a deep understanding of our products and services to offer informed guidance to customers.
• Document customer interactions and maintain accurate records in our database.
• Collaborate with team members to improve customer service processes and support initiatives.
• Provide feedback to management regarding customer trends and issues.

Skills, Knowledge and Expertise

• High school diploma or equivalent; a degree in business or related field is a plus.
• Proven experience in customer service or a related field, with strong communication skills.
• Ability to stay calm and courteous in challenging situations and resolve issues effectively.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with customer service software and CRM systems is an advantage.
• Excellent time management skills and the ability to multitask effectively.

Benefits

• Competitive salary: $17.50 - $26.00 hourly (based on experience).
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company matching.
• Professional development and growth opportunities.

About Singnala

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.