Client Service Associate(asap)

Client Service Associate

Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support.

We are seeking a highly motivated and dedicated Client Service Associate to join our dynamic team as soon as possible. In this role, you will be at the forefront of our client interactions, providing exceptional support and solutions to meet our clients' needs. The ideal candidate will possess a strong commitment to customer satisfaction and excellent communication skills, ensuring that every client receives the highest level of service. On site Location: Minneapolis, MN Pay Range: $950- $1150 per week.

Key Responsibilities

• Respond promptly to client inquiries via phone, email, and other communication channels.
• Assist clients with account setup, troubleshooting, and ongoing account management.
• Collaborate with various internal departments to resolve client issues efficiently.
• Maintain accurate and detailed records of client interactions and transactions.
• Identify client needs and recommend appropriate products or services to enhance their experience.
• Educate clients about our services, systems, and tools to ensure effective use.

Skills, Knowledge and Expertise

• Bachelor's degree preferred or equivalent work experience in a client service role.
• Strong verbal and written communication skills in English.
• Proficient in Microsoft Office Suite and client management software.
• Exceptional problem-solving skills with a client-centric approach.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong attention to detail and organizational skills.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company matching.
• Paid Time Off (PTO): Generous vacation, sick leave, and holiday pay.
• Professional Development: Opportunities for training, workshops, and career advancement.
• Employee Assistance Program (EAP): Access to mental health and wellness resources.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.