Product Technical Specialist

Technical Service Manager

Qualifications:

Higher engineering education

Solid technical experience in the field of hydraulics, electronics, and mechanics

Computer skills for working with various databases, including Microsoft Office, ERP systems, BI, and CAD software

Skills for tracking and stimulating process improvement and problem-solving ability

Customer orientation Practical knowledge of spare parts

Very good level of proficiency in technical English, both written and spoken

Duties:

Coordination and management

• Responsible for the technical maintenance of machines from the Cutting and Polishing group
• Reports and analyzes product quality
• Provides structured reports and statistics on product quality based on analyzed data from WebWarranty and UpTool, and gives direct feedback
• Plays a leading role in initiating, developing, and maintaining technical documentation:

• Service center manuals (WM);
• Service catalogs (SB/SMB);
• Reliability reports;
• Requirements for servicing new products;
• Recommends and determines service kits;
• Maintenance plans;
• Technical reports, as a result of collected information on product performance on site.

Works closely with production factories and monitors technical problems and product quality issues.

Supports and collaborates with other departments and colleagues in the organization, such as After-Sales Service, Sales and Service, Design and Development Departments, Project Management, Production, and others.

If necessary, collaborates with Husqvarna service partners. Provides ideas for continuous development and improvement in all directions, including identifying opportunities for reducing production and operational costs.

A key figure in projects and forums to ensure effective product service and prioritize product improvements based on product quality information.

Identifies and analyzes problems and damages in products; assesses the relevance and accuracy of information; generates and evaluates alternative solutions together with the Design and Development and Production Departments; makes recommendations.

Represents the company professionally and positively.

Understands and applies the company's philosophy in daily activities and behavior.

Develops and provides technical training when starting the production of new products.

Planning and strategy

Actively participates in and manages service activities in:

• New product development (NPD);
• Product improvements (PI).

Takes an active role in launching new products on time to the market and supports their use. Provides careful monitoring of products after market launch. Establishes partnerships to stimulate new business, including from strategically close product areas.

Daily operations

• Creates lists of illustrated parts (IPL).
• Reviews documents and proposes corrections.
• Plays a leading role in discussing product quality with customers and service centers.
• Ensures partners and individual teams receive/provide necessary information.
• Determines initial and forecast volume of new spare parts.
• Stimulates improvement activities, including process updates, tool implementation, reports, etc.