Customer Service Officer

Customer Care & Services Medewerker – Husqvarna Forest & Garden (Zaventem)

Join a leading international brand! Are you customer-oriented, organized, and do you like working in a dynamic team? Do you want to work for a company that has been developing innovative products since 1689 and has built a strong global reputation? Then this position at Husqvarna Forest & Garden might be your next challenge!

Your role

As a Customer Care & Services Medewerker, you are the link between our sales department, the logistics team, and our network of distributors. You support the Sales team and ensure that our customers receive an impeccable service.

Practically, this means that you will:

• Handle orders from A to Z (order intake, acceptance, planning, and follow-up)
• Assist distributors and customers with questions about inventory, delivery times, and product information
• Plan, arrange, and follow up on logistics processes in collaboration with carriers and international colleagues
• Handle complaints and find solution-oriented answers
• Perform small logistics and administrative tasks in systems such as MFGPRO and SAP/REX

Your profile

• A true team player with a proactive and analytical mindset
• Environmentally conscious and in line with Husqvarna's sustainability goals
• Education level equivalent to MBO (Middle Vocational Education)/HBO (Higher Vocational Education)
• Both junior candidates with the right mindset (willing to learn and develop) and candidates with 3 to 5 years of experience in a similar role are welcome
• Customer and service-oriented, flexible, strong communicator, and a true multitasker
• Accurate, responsible, and flexible
• Good computer skills, with excellent knowledge of Microsoft Office (especially Excel and Outlook)
• Language skills: Dutch and French excellent in speech and writing, good command of English (our international working language)

What we offer you

• An inclusive workplace that values diversity and equality
• The opportunity to work with smart green technology
• A collaborative, supportive, and innovative team culture
• A versatile full-time position (40 hours) with many responsibilities and development opportunities
• Part of a stable and growing international company with strong brands
• Hybrid work after 6 months of training, international contacts, and growth opportunities
• Competitive salary, supplemented with:
• Laptop and phone
• 20 vacation days + 16 ADV days (for a full-time contract)
• A complete insurance package
• Corporate and individual training
• Staff discounts on all products from the Husqvarna Group

At Husqvarna, we believe that our differences make us strong. We are bold, curious, and diverse. We strive for a work environment where every employee feels welcomed and empowered.

Ready for your next step?

Do you want to work in a close-knit team, with room to grow and further develop your talents?

Apply today and become our new Customer Care & Services Medewerker at Husqvarna Forest & Garden in Zaventem!

Send your CV today. You will receive an automatic acknowledgment, and selected candidates will be contacted by our recruitment team in Warsaw.