Customer Service Advisor

Shape The Future With Us

At Husqvarna Group, we believe that true innovation begins with bold ideas, thoughtful actions, and unwavering dedication. With over 300 years of pioneering spirit, we continue to push boundaries — not for the sake of change, but to make a meaningful difference for our customers, our teams, and the world around us.

Being bold means stepping outside our comfort zones, embracing new opportunities, and acting decisively. But we do so with care — always considering the impact of our actions and holding ourselves accountable to the highest standards. Our dedication fuels our progress. We work hard, stay passionate, and support one another to achieve shared success.

This is how we Win Through Culture — by living our values every day. If you're ready to be part of a global team that's driven by purpose, innovation, and collaboration, we'd love to hear from you.

This role is a temporary 12 month contract. Working within the UK Sales and Service Organisation, based in Gloucester, the successful candidate will be part of a growing department in the Construction Division.

Responsibilities and key tasks:

• Handling high volume of telephone calls, Email & Fax
• Take & Process Sales orders from above
• Handle customer enquiries with regard to deliveries, orders, discounts, part numbers, pricing, product specifications etc.
• Raise Credit Notes
• Promoting offers when dealing with a customer to maximise sales, where applicable
• Carrier queries & POD queries
• Develop good communication processes both with internal teams across the group and external business partners

Any other duties relating to this role

Additional skills/ qualifications required:

• Must be a team player
• Ability to work under own initiative
• Good communication and interpersonal skills with a good calm telephone manner
• Computer literate with Microsoft Package such as excel, word and outlook
• Be competent in using Multiple systems
• Have a pro-active approach to the business
• Good customer service background preferred

What We Offer

At Husqvarna Group, we're committed to supporting our people with a benefits package that reflects our values and dedication to excellence. When you join us, you'll gain access to a wide range of rewards designed to help you thrive — both at work and beyond.

• Competitive Salary – Rewarding your skills, experience, and contributions.
• Reward & Recognition – Recognising and celebrating your achievements.
• Life Assurance – Coverage of up to 6x your annual salary.
• My Husqvarna Benefits Platform – Your one-stop hub for exclusive employee perks, wellbeing resources, and discounts.
• Cycle to Work Scheme – Save on bikes and accessories while promoting a healthy, eco-friendly commute.
• Enhanced Family-Friendly Leave – Supporting you through life's important moments
• Comprehensive Health & Wellbeing Support – Including medical, dental, and mental health services.

Last date to apply: We are continuously accepting applications