Customer Service Subject Matter Expert

Customer Service Subject Matter Expert (SME)

At Huntsman we are looking for a proactive and analytical Customer Service Subject Matter Expert (SME) to join our Order-to-Cash (OTC) team in Krakow. In this role, you will act as a key link between Customer Service, Supply Chain, and Business Process Owners, driving automation, process improvements, and operational excellence.

You will play a central role in implementing innovative solutions, including automation and AI-driven tools, while supporting daily operations to ensure high service quality and customer satisfaction.

Role Responsibilities:

• Manage shared team inboxes, including automated email sorting and workload distribution
• Support and implement automation and AI solutions
• Work with BPOs, Supply Chain, and other teams to improve processes
• Act as a go-to expert for processes, SAP, and customer service best practices
• Ensure smooth and efficient communication flows in daily operations
• Support projects to improve customer service performance
• Test and roll out new processes and support team adoption
• Identify risks and suggest improvements to increase efficiency
• Provide backup support across Customer Service and OTC teams
• Collaborate with cross-functional teams (Sales, Logistics, Planning, Data Science)
• Act as a role model for company values and ways of working

Experience and Competencies:

• Solid experience in Order-to-Cash processes and Customer Service
• Advanced proficiency in SAP
• Experience with process improvement, automation, or digital tools (e.g. bots, AI) is a strong advantage
• Ability to analyze processes and identify efficiency improvements
• Strong stakeholder management and communication skills
• A proactive, self-driven and solution-oriented mindset with high attention to detail
• Strong sense of responsibility and reliability

If you would like to join an innovative, collaborative and multicultural team, please apply now. Your application will be forwarded to a Talent Acquisition Partner, who will strive to get back to you as soon as they can. We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way.

At Huntsman, we pride ourselves on being a people-oriented organization. Our family-like atmosphere is cultivated by our diverse groups of team members around the world. We welcome the talent, experience and fresh ideas that employees at all stages of their careers, from interns to seasoned professionals, bring to Huntsman. In return, we offer you the opportunity to become an integral part of a dynamic, industry-leading company, where safety and ethics always come first.