Customer Service Representative (remote)

Customer Service Representative

The Customer Service Representative fields external customer questions, complaints, and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication.

Shifts:

• 8:00am-4:40pm Central Time

What we provide:

• Paid holidays
• Benefits such as Medical/Dental/Vision
• 401K plan with employer contributions
• Opportunity for advancement and career development
• Culture that embraces a work-life balance

The successful candidate will:

• Answer incoming customer calls and provide detailed information
• Notify customers daily of freight availability
• Data entry (domestic and international bills)
• Maintain a driver sign in log
• Maintain a cash log file
• Maintain files in order and as outlined in the operations procedures and policy manual
• Perform daily audits on all outbound shipments
• Arrive inbound manifest and close out outbound manifest in the AS400
• Consistently monitor e-mail requests and provide detailed information in a timely fashion
• Regular and dependable attendance
• Prepare in-bond documentation (Smaller stations only)
• Acceptance of "containers" and proper documentation (Smaller stations only)
• Office cleanliness: vacuum and trash empty (Smaller stations only)
• Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
• Other duties as assigned

BEWARE OF FRAUD!

Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:

• Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
• Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
• Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers

Compensation: Up to $13.46/hourly rate

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.