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Client Service Officer (cso) - treasury & Financial Institutions
Manage security protocols and complaint systems to enhance customer satisfaction and compliance
Nigeria
Mid-Level
1 week ago
HSBC
A global banking and financial services institution headquartered in London, offering a wide range of products from retail to investment banking.
1 Similar Job at HSBC
Job Title
DUTIES & RESPONSIBIITIES
- Ensure robust access control mechanisms to protect sensitive information, allowing only authorized personnel to access specific documents
- Ensure periodic review of documents to ensure old files are digitized and archived in line with documents management best practice.
- Establish rigorous audit and monitoring processes to detect and address security vulnerabilities and compliance issues promptly
- Implement a centralized complaints management system to log, track, manage and provide robust feedback loops on all customer complaints, issues and resolutions.
- Use data analytics to perform root cause analysis of recurring issues and implement corrective actions.
- Perform all other duties as assigned by the Business Managers
JOB REQUIREMENTS - Education
- Bachelor's Degree
- MBA or any professional qualification in Business Management, customer service, business analytics and marketing is an added advantage.
Experience
- Minimum of 3 years experience in banking operations with knowledge of customer service in a supervisory role within the financial service industry.
- Previous experience in Customer Service would be an added advantage.
Client Service Officer (cso) - treasury & Financial Institutions
Nigeria
Customer Success
About HSBC
A global banking and financial services institution headquartered in London, offering a wide range of products from retail to investment banking.