Onsite Customer Support

Onsite Customer Support

This role provides back-office operational and administrative support, contributing to the sustainability, quality, and efficiency of service operations. The position focuses on process coordination, documentation, reporting, asset and information control, compliance, and performance monitoring, ensuring that operational activities are structured, accurate, and consistently maintained.

The role supports day-to-day operations by organizing information, maintaining records, preparing reports, tracking indicators, and facilitating coordination across stakeholders. With strong organization, analytical skills, and clear communication, this position enables efficient service execution and continuous improvement across operations.

The successful candidate will work closely with internal teams, partners, and management, serving as an operational support partner, bringing structure, visibility, and reliability to service activities.

Primary Responsibilities

• Provide cross-functional Back Office operational and administrative support to ensure efficiency, quality, and sustainability of services.
• Maintain accurate inventory, asset, licensing, and lifecycle records.
• Create, update, and manage operational documentation, templates, guides, and knowledge bases.
• Support the standardization, documentation, and continuous improvement of internal processes.
• Create, monitor, and analyze operational indicators, dashboards, and reports.
• Identify and track operational deviations and support follow-up and remediation.
• Prepare and distribute meeting minutes, formal communications, and management reports.
• Support contract compliance, service measurements, and administrative coordination.
• Assist with financial and asset-related administrative processes, including invoice and capitalization tracking.
• Support partner onboarding, training coordination, and compliance tracking.
• Contribute to training materials, guides, and knowledge-sharing activities.
• Support Health, Safety, and Environment (HSE) processes related to operations.

Education & Experience Recommended

Associate degree or equivalent experience preferred. 2+ years of Video Conferencing background supporting Audio-Visual systems, including experience with Poly products and/or 3rd party video conferencing devices

Knowledge & Skills

Strong organizational skills with high attention to detail and accuracy. Experience in Back Office, operations, administrative, or service support functions. Ability to manage and maintain records related to inventory, assets, licensing, and lifecycle information. Experience creating, maintaining, and reviewing documentation, templates, and operational records. Ability to prepare and analyze operational reports, dashboards, and indicators. Strong analytical and critical-thinking skills to identify operational gaps, deviations, and improvement opportunities. Clear and effective written and verbal communication skills, including preparation of formal communications and meeting minutes. Ability to plan, prioritize, and manage multiple activities in a structured, process-driven environment. Proactive mindset with a focus on continuous improvement and process optimization. Strong collaboration skills and ability to work with multiple stakeholders, partners, and teams. Ability to work independently with accountability and consistency. Familiarity with operational, administrative, or service management tools is an advantage. Proficiency in English (reading, writing, and speaking) is preferred.

Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"