Technical Support Lead

Technical Support Lead

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Technical Support Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities:

• Manage the day-to-day ticket intake for a program.
• Troubleshoot, debug, and fix production issues.
• Help automate and streamline support processes using NodeJS.
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and/or technical teams, including escalating any matters that require additional attention and consideration from engagement management.
• Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes.

The Team:

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Our Digital Foundry & Operations works with the Customer group to bring a flexible capability and fluid capacity model to the delivery of small technology projects and enhancements.

Qualifications Required:

• 5+ years of experience with AWS, NodeJS, Azure and DevOps.
• 5+ years of experience working in a team environment and managing between FTE and Clients.
• 5+ years of experience in Custom Development (especially with NodeJS).
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
• Limited immigration sponsorship may be available.
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.

Preferred:

• Experienced with Technical Architecture.
• Experienced with Production Support Intake and Communication.

Analytical/Decision Making Responsibilities:

• Analytical ability to manage multiple projects and prioritize tasks into manageable work products.
• Ability to operate independently or with minimum supervision.
• Excellent Written and Communication Skills.
• Ability to deliver technical demonstrations.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.