System Implementation Specialist – Ineight (documents & Document Control)

System Implementation Specialist

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Turner & Townsend are seeking a hands-on System Implementation Specialist to lead the design, configuration, deployment, and adoption of the InEight Documents module to standardize and elevate our document control practices across projects and portfolios. The ideal candidate blends InEight platform expertise with document control governance, ensuring end-to-end lifecycle control for engineering and construction records—including submittals, RFIs, transmittals, correspondence, drawings, specifications, and turnover documentation. You will partner with project teams, engineering, construction management, IT, and vendor resources to deliver scalable workflows, robust metadata structures, and reporting that drives compliance, traceability, and productivity.

Responsibilities:

InEight Documents Implementation & Configuration

• Lead end-to-end implementation of InEight Documents: environment setup, permissions, roles, folders, metadata, and audit controls.
• Configure business rules and automated workflows for submittals, RFIs, transmittals, review/approval cycles, revisions, and closeout packages.
• Design and maintain document numbering schemes, revision strategies, and naming conventions aligned to company standards and contracts.
• Build and optimize templates, checklists, and forms; manage document attributes and custom fields for traceability.
• Integrate distribution matrices, review durations/SLAs, and exception handling (overdue, rework, reissue).
• Enable robust searchability and classification through controlled taxonomies, metadata, tags, and controlled vocabularies.

Data Migration & Integrations

• Lead data migration from legacy systems (e.g., network drives, SharePoint, other DMS/EDMS tools) including mapping, cleansing, deduplication, and validation.
• Collaborate with stakeholders to configure integrations with ERP, scheduling, cost management, and other tools.
• Define and execute UAT and cutover plans; manage go/no-go readiness.

Stakeholder Enablement & Change Management

• Facilitate requirements workshops with Document Control, Engineering, Construction, and PMO stakeholders.
• Develop training (live, LMS, and job aids) and deliver role-based enablement for admins, document controllers, reviewers, and external partners.
• Champion adoption: conduct floorwalking, office hours, and post-go-live support with measurable outcomes.
• Serve as liaison to InEight and vendor partners for escalations, enhancements, and roadmap alignment.

Reporting & Continuous Improvement

• Build dashboards and reports (cycle times, overdue items, review bottlenecks, RFI/submittal throughput, compliance).
• Monitor KPIs and drive continuous improvement to reduce turnaround times, improve data quality, and enhance user experience.
• Document lessons learned, backlog of enhancements, and maintain an iterative release plan.
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Qualifications

3–7+ years in Document Control, EDMS/DMS implementation, or construction technology systems delivery. Hands-on experience implementing or administering InEight Documents. Strong understanding of document control processes: submittals, RFIs, transmittals, redlines/as-builts, drawing & spec management, correspondence, turnover/closeout. Proficiency in workflow design, metadata/taxonomy, permissions/security, and change control. Demonstrated experience with data migration (mapping, cleansing, testing) and UAT leadership. Excellent facilitation, training, and stakeholder management skills; ability to bridge business and IT. Advanced skills in Excel / Power BI or equivalent for reporting and data validation. Strong written documentation skills (SOPs, work instructions, test scripts, training guides). Background in Engineering, Construction, EPC/EPCM, Owner/Developer, or PM/CM environments is considered an asset. Certifications: InEight Admin/Implementation (if available), PMP, CM-BIM, or related is considered an asset. Exposure to Power Automate, Power Apps, or scripting for light automation is considered an asset.

Additional Information

What's in it for you...

• 100% covered health and dental benefits for you and your dependents (including paramedical services)
• Health spending account, to top up expenses not covered in the benefits program
• RRSP option with company matching
• Annual learning and development budget
• Access to a range of online learning tools, and support for career development and growth
• Coverage of one professional membership or license fee per year, if directly related to your role
• We believe in work-life balance, so you can recharge and take care of what matters most with vacation, flex and sick days
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives
• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging

Qualified candidates with arrest or conviction records will be considered for employment in accordance with LA County ordinance and CA law.