Sr IT Analyst - Digital Customer Experience

Sr IT Analyst - Digital Customer Experience

As a Sr IT Analyst - Digital Customer Experience here at Honeywell, you will lead complex, high-impact IT projects, using your expertise to provide guidance on IT strategy and drive data-informed decision-making. Your responsibilities will involve analyzing intricate IT systems, identifying areas for improvement and innovation, and offering solutions to address business challenges. By staying current with emerging IT trends and technologies, you will directly contribute to the organization's technology roadmap. Your work as a Sr IT Analyst will not only enhance operational efficiency but also maintain our competitive edge and position as a global technology leader. In this role, you will be instrumental in driving the organization's technology strategies and projects, aligning them with business objectives. Your expertise will lead to data-informed decision-making, enhancing operational efficiency, and contributing to the organization's technology roadmap. By analyzing complex IT systems and offering innovative solutions, you will play a key role in shaping the future of technology at Honeywell. Join us in this influential position and be a driving force behind technological excellence, innovation, and the organization's continued leadership in the global technology landscape. You will report directly to our Sr. IT Manager and you will work out of our Atlanta, GA or Charlotte, NC location on a hybrid work schedule. Note: for the first 90 days, New Hires must be prepared to work 100% onsite M-F.

Key Responsibilities

• Meet with Business and IT Stakeholders understanding business requirements and refining/capturing epics in Jira

• Oversight of projects within the Joule space. Knowledge of ITPPM (Project Management Tool) will be a plus

• Work on license renewals creating business cases for leadership consumption and financial oversight of key projects

• Analyze complex IT systems, processes, and data to identify opportunities for improvement and innovation.

• Lead high-impact IT projects, working collaboratively with cross-functional teams to drive successful outcomes.

• Provide expert guidance on IT strategy, offering solutions to address business challenges.

• Utilize data-driven insights to enhance operational efficiency and enable data-informed decision-making.

• Stay current with emerging IT trends and technologies, contributing to the organization's technology roadmap.

• Collaborate with business stakeholders to gather IT requirements and align IT solutions with business needs.

• Conduct in-depth IT assessments, risk analysis, and recommend strategies to mitigate vulnerabilities.

You Must Have

• 5+ years of experience in IT analysis, project leadership, or related roles.

• Exceptional problem-solving and analytical skills.

• Proficiency in data analysis tools and techniques.

• Strong communication and collaboration abilities.

• Ability to adapt to changing technologies and industry trends.

We Value

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Relevant industry certifications.

• Experience with project management methodologies.

• Innovation-driven mindset.

• Ability to simplify complex technical concepts.

• Passion for staying at the forefront of IT trends.

• Demonstrated leadership in technology innovation and process improvement.

• Strong research and presentation skills.

Benefits Of Working For Honeywell

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

About Honeywell

Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

The Business Unit

Corporate IT CCEX (Customer and Commercial Excellence) is the Business Unit and the Team at the Center. Corporate IT is at the forefront of delivering solutions for Honeywell SBG's to utilize acting as a growth enabler and setting up the future of Honeywell's growth. The team would be Honeywell Joule Service Team which is responsible for managing all marketing websites and associated applications across SBG's within Honeywell. It is also at the forefront of delivering guided selling experience for customers.

Posting date: 2/25/2026 Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.