Senior Technical Specialist, Strategic Resolution Group

Travelers Sr. Technical Specialist

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

We are looking for a motivated and enthusiastic team player with industry experience to join our Strategic Resolution Group Claim team as a Sr. Technical Specialist handling complex toxic tort, latent injury, sexual misconduct, environmental claims and/or excess claims that present significant financial exposures. With general supervision, you will manage challenging large exposure claims which routinely present unique, complex liability and coverage issues. You will develop strategies to successfully resolve these claims in the most efficient and effective way while meeting established protocols and delivering optimal customer service. You will apply your advanced knowledge of legal issues and applicable case law in multiple jurisdictions. Provides mentoring, coaching, consulting, and training resources, and serves as a contact and technical resource to the field and our business partners. Assists with interviewing and hiring and training of junior employees.

In the handling large exposure claims, your responsibilities may include:

• Coverage Research and Analysis - Responsible for researching the existence of policies that may have been issued by multiple legacy companies and analyzing coverage. Apply knowledge of relevant legal concepts in applicable jurisdictions. Prepare coverage recommendations and present to management. Effectively communicate coverage positions to policyholders or their representatives.
• Liability Investigation and Analysis - Conduct thorough investigation and analysis of claim facts to determine liability. Apply knowledge of relevant legal concepts in jurisdiction to evaluate damages and develop recommendation of appropriate course of action.
• Litigation Management - Proactively develop and execute a strategic file management plan that achieves optimal file resolution, including as appropriate: research and recommendation of counsel; litigation and resolution strategies; management of loss adjustment expenses; engagement of appropriate experts; use of proper settlement and release terms. Apply critical and strategic thinking in managing files and accounts. Attend meetings with counsel, settlement conferences, mediations and trials.
• Account Management - Apply an in-depth knowledge and understanding of assigned accounts in actions and decisions. Maintain effective working relationships with other account contacts. Ensure claims and settlement agreements are handled in a consistent manner. Responsible for decisive and broad reaching regular communication and reporting to coordinate / align actions on assigned accounts. Take a leadership role in meetings, presentations and negotiations with other account contacts.
• Financial Analysis - Estimate financial exposures on an individual claim and account basis. Develop budgets and financial analyses, maintain appropriate defense and indemnity estimates.
• File Maintenance and Administrative Compliance - Maintain well-documented and organized claim files. Maintain proficiency SRG claim systems and databases. Adhere to applicable requirements for data accuracy. Efficiently manage file inventory.
• Coaching - May be involved in training, mentoring, coaching and interviewing.
• Project Leadership - May lead or represent the unit/office on special projects at request of management.
• Perform other duties as assigned.

Education & Work Experience: Bachelor's degree. 5+ years of experience in toxic tort, latent injury, environmental claim and coverage determination. Job specific or technical competencies: Analytical Thinking. Communication. Judgment & Decision-Making. Teamwork. Accountability. Customer Focus. Relationship Management. Business Perspective. Knowledge of Regulatory and Claim Environments. Planning & Organizing. Technology. Working Independently. Application of Departmental Practices & Procedures. Licensing.

A Must Have: High School Diploma or GED. 3 years experience in environmental claim and coverage determination or in handling severe, highly complex liability claims and litigation, or comparable claim litigation or legal experience, OR 3 years of bodily injury or property damage claim handling experience or comparable claim litigation or legal experience plus 1 year of SRG experience. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing education credits as mandated.

What Is in It for You?

Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.