Principal Associate, Support Operations (global Payment Network)

Principal Associate, Support Operations (Global Payment Network)

This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC's, Macs, and Mobile Devices. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with immediate peers.

Basic Responsibilities:

• Installing, configuring, and maintaining Windows Server operating systems, which includes performance tuning, patching, and applying security updates.
• Managing user accounts, permissions, group policies (GPOs), and other core components within the Active Directory domain services to ensure secure and efficient access to network resources.
• Implementing and monitoring security measures, such as antivirus protection, firewalls, and backup systems, to protect the network and data from threats.
• Developing and managing data backup and disaster recovery procedures to ensure business continuity in case of system failure or data loss.
• Using monitoring tools to check system performance, ensure high availability, and proactively identify and resolve issues.
• Diagnosing and resolving hardware, software, and networking issues for both server and client systems.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in Managing IT projects or operations teams
• At least 2 years Technical Operations experience
• At least 2 years of experience with IT systems and infrastructure
• At least 2 years experience with desktop platforms and operating systems
• At least 2 years of experience with incident management and reporting tools

Preferred Qualifications:

• Bachelor's Degree in Business, Information Systems, Computer Science
• 2+ years of experience defining, implementing, and leveraging process (change, incident, problem) management functions
• ITIL Certification
• 3+ years of experience with ServiceNow
• 3+ years of experience in Project Management (planning, executing, tracking)
• 4+ years of experience as a Windows Administrator
• Experience working with HPE NonStop
• Experience in a 24 X 7 rotational environment

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Houston, TX: $109,900 - $125,400 for Prin Associate, Support Operations Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.