IT Desktop Support Administrator

It Desktop Support Administrator

The Hunton Group in Houston, TX is seeking a skilled, detail-oriented, and customer-focused IT Desktop Support Administrator to join our growing organization. In this role, you will provide hands-on technical support to a fast-paced, high-volume user environment, supporting approximately 300+ employees today with continued growth anticipated. This position is ideal for someone who thrives in a fast-paced, dynamic environment, can effectively manage multiple priorities, and brings a strong sense of ownership, urgency, and attention to detail to their work. You will play a critical role in ensuring the reliability, security, and efficiency of our end-user systems while consistently delivering a high level of service to internal customers. This role will provide daily support at our temporary Hunton Services location at 2720 Reed Rd., Houston, TX 77051.

Responsibilities:

• Provide day-to-day desktop and end-user support in a fast-moving, high-demand environment, including hardware, software, network, and peripheral support.
• Support employees across multiple locations, primarily at Westpark, with travel to the Greens Rd. location as needed to ensure consistency and timely issue resolution.
• Coordinate and execute installations, repairs, upgrades, and troubleshooting, often managing multiple tickets and priorities simultaneously.
• Create, manage, and maintain Active Directory (AD) user accounts and Exchange mailboxes within O365 and on-prem environments, ensuring accuracy, security, and timely access.
• Serve as a frontline troubleshooter, diagnosing and resolving issues efficiently while maintaining strong attention to detail and documentation.
• Collaborate closely with IT team members and internal stakeholders to identify root causes, implement solutions, and minimize operational disruptions.
• Support a growing organization by adapting to changing technology needs, increased user volume, and evolving business priorities.

Skills Required:

• Strong interpersonal and customer-service skills, with the ability to support users across varying technical skill levels.
• 5–7 years of experience supporting a broad range of software and hardware products in a high-volume environment.
• Proven ability to multi-task, prioritize, and remain organized in a fast-paced setting.
• Advanced troubleshooting skills with a high degree of accuracy and follow-through.
• Proficiency in Microsoft O365 (including Outlook, OneDrive, and Exchange).
• Hands-on experience rebuilding, configuring, and deploying desktops and laptops.
• Ability to install, configure, and manage network printers.
• Working knowledge of network protocols, network shares, and connectivity troubleshooting.
• Experience with Active Directory and user account management.
• Familiarity with Cisco VOIP systems and Terminal Server environments.
• Experience with VMWare virtualization is a plus.
• Knowledge of Linux/Unix systems is a plus.

Education and/or Experience Required:

• Bachelor's or Associate's degree in IT, Computer Science, MIS, or equivalent relevant work experience.
• Demonstrated experience working effectively in a team-oriented, collaborative, and fast-growing organization.

Physical Requirements:

• Regular use of hands to operate a computer keyboard, mouse, and telephone.
• Frequently sit and reach with hands and arms.
• Occasionally stand, walk, and lift/move up to 50 pounds.
• Vision requirements include close vision and the ability to adjust focus.