Customer Service Representative

Customer Service Representative

We are looking for a dedicated customer service representative to join our team in Houston, Texas. In this contract to permanent position, you will play a key role in providing exceptional service by addressing customer inquiries, managing communications, and ensuring smooth operations. This role is ideal for someone who thrives in a fast-paced environment and enjoys problem-solving to meet customer needs.

Responsibilities:

• Respond promptly to inbound calls and provide helpful solutions to customer inquiries.
• Manage both inbound and outbound calls with attention to detail and efficiency.
• Handle email correspondence to address customer concerns and provide timely updates.
• Process data entry tasks accurately, ensuring all customer information is properly documented.
• Utilize Microsoft Excel and Word to maintain records and create reports as needed.
• Schedule appointments and coordinate with relevant teams to ensure seamless customer experiences.
• Enter and manage orders efficiently while adhering to company protocols.
• Maintain a positive and attentive demeanor in all customer interactions.
• Collaborate with team members to improve processes and enhance customer satisfaction.

Requirements:

• Proven experience in call center customer service or similar roles.
• Strong skills in answering inbound calls and managing communications.
• Proficiency in Microsoft Excel and Word for data entry and reporting purposes.
• Ability to schedule appointments and organize tasks effectively.
• Excellent written and verbal communication skills for email correspondence.
• Detail-oriented approach to order entry and information management.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong problem-solving skills and a commitment to customer satisfaction.