Customer Service Representative I

Call Center I

Call Center I is responsible for obtaining necessary information to verify and update all shipping information from patients. They will handle inbound and outbound phone calls for this purpose. They will also contact patients when their study is complete to ensure the return of the cardiac monitor.

Position Responsibilities & Expectations:

• Outbound/Inbound calls to and from patients, practice, or the sales force to obtain missing or incomplete information
• Release orders for shipment once all prerequisites are met.
• Perform duties that retrieve company equipment
• Generate and send recovery letters
• Proficient in the use and mechanics of all Company Cardiac Event Monitors
• Clearly communicate information to patients and internal customers
• Provide prompt and friendly customer service
• Earns others' trust and respect through consistent honesty and professionalism in all interactions.
• Perform special projects and other duties as assigned

Preferred Position Qualifications:

• One to two years of experience in a customer service role
• Must be able to handle a high volume of work
• Experience working with confidential information
• High degree of professionalism and comfortable taking/receiving calls
• Intermediate skills in Microsoft Office
• Ability to work in a fast paced environment
• Capable of operating a digital telephone system
• Ability to type accurately.
• Bilingual is a plus

Working Environment / Physical Requirements:

• Sitting for extended periods of time will be required
• Use of hands repetitively to type, handle, and operate standard office equipment will be required
• Employee will work under typical office conditions
• All employees must pass drug test, and must have valid proof of eligibility to work in the USA.

**Pay Details:** $15.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply