IT Support Specialist - Intern (01/01/26 - 05/31/26)

IT Support Specialist - Intern

Position: IT Support Specialist - Intern (011/01/26 - 05/31/26) Status: Part-Time Internship (20 hours per week – flexible) Department: Information Technology Reports to: Information Technology Manager Location: Rudd, Iowa

The IT Support Specialist Intern position offers an exciting opportunity for aspiring IT professionals to gain hands-on experience in technical support within a dynamic organization. The IT Support Specialist Intern position assists in maintaining the technology infrastructure at Hoover's Hatchery and provides essential support to end-users.

Essential Duties and Responsibilities

• Provides technical support for hardware, software, and network issues
• Troubleshoots and resolves computer problems for end-users
• Assists with installing, maintaining, and upgrading computer systems
• Documents new procedures and information as well as updates current documentation
• Provides necessary training to end-users related to procedures
• Supports LANs, WANs, network segments, as well as internet and intranet systems
• Upgrades and configures system software that supports infrastructure
• Supports various IT projects and implementations

Job Qualifications

• Has taken IT courses and/or has a basic understanding of the following technologies:
• Windows OS (10, 11)
• Linux (Ubuntu)
• Windows Server 2022 or above
• Microsoft Office
• Microsoft 365 Platform
• iOS, Android
• Networking – Ubiquiti UniFi
• Microsoft Intune
• Willingness to learn
• Strong attention to detail, problem solving, and analytical skills
• Effective communication and listening skills
• Focus on continuous improvement
• Ability to work effectively as part of a team or independently
• Knowledge of Windows operating systems and Microsoft Office applications

Competencies

• Ethical conduct
• Customer servitude
• Tenacity
• Strong computer skills
• Strong attention to detail
• High level of confidentiality
• Problem solving/analysis
• Ability to adapt to change
• Ability to work well with others
• Great organization skills
• Able to successfully meet deadlines
• Strong communication skills
• Motivated and self-directed
• Able to effectively prioritize
• Effective in a team environment

Travel Requirements

• No travel required

Physical Demands

• Requires the ability to tolerate unpleasant odors associated with eggs and poultry of various quality
• Normal corrective vision range, ability to see color and distinguish letters, numbers, and symbols
• Frequently required to sit, walk, talk, hear, bend, reach, and stand.
• This position may require heavy lifting, over 40 lbs.