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Product Support Analyst 3 - Remote Eligible
Lead the upgrade and governance of Power Platform CoE toolkit to enhance AI and CRM management
Remote
Senior
3 weeks ago
HonorVet Technologies
A staffing and technology services firm focused on providing career opportunities for veterans and their family members.
1 Similar Job at HonorVet Technologies
Product Support Analyst 3
We are seeking a highly skilled and motivated Power Platform Administrator to lead the upgrade, governance, and troubleshooting of our Power Platform Center of Excellence (CoE) toolkit. This role will be equally focused on AI administration and Microsoft 365 Copilot governance, as well as Dynamics 365 CRM management and enhancement. The ideal candidate will bring strong experience across Power Platform tools, including Co-Pilot Studio, Power BI, Canvas apps, and D365 CRM, with a collaborative mindset and a passion for innovation.
Key Responsibilities:
- Administer and support Dynamics 365 CRM, including configuration, customization, and integration with Power Platform.
- Develop and maintain Power Platform Canvas apps to meet business needs.
- Document processes and ensure consistent workflows across CRM and Power Platform solutions.
AI & Microsoft 365 Copilot
- Govern and support Microsoft 365 Copilot usage, including user enablement, policy compliance, and performance monitoring.
- Administer AI capabilities within Power Platform and M365, ensuring responsible use and alignment with business goals.
- Provide expertise in Co-Pilot Studio to streamline development and automation processes.
- Collaborate with stakeholders to identify opportunities for AI-driven improvements in workflows and reporting.
Job Qualifications:
- Power BI Expertise: Strong skills in creating and managing reports and dashboards.
- Power Platform CoE Toolkit: Experience in upgrading and troubleshooting the toolkit.
- Copilot Studio Proficiency: Hands-on experience with Copilot Studio for automation and development.
- Canvas App Development: Skilled in building user-friendly and functional Canvas apps.
- Dynamics 365 CRM: Proven experience in administering and customizing D365 CRM.
- AI & M365 Copilot Governance: Familiarity with AI tools and Microsoft 365 Copilot governance practices.
- Azure Services: Solid understanding of Azure Analytics and related services.
Minimum Requirements:
| Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. | ||
| Years | Required/Preferred | Experience |
| 8 | Required | Hands-on experience with customizing entities, workflows, and integrating D365 CRM with Power Platform tools |
| 8 | Required | Experience with troubleshooting technical issues, analyzing logs and debugging software applications. |
| 5 | Required | Strong understanding of data visualization principles, data modeling using Power-BI |
| 3 | Required | Familiarity with Copilot Studio for automation and governance of Microsoft 365 Copilot features |
| 3 | Required | Familiarity with Microsoft Azure Services, particularly Azure Active Directory |
About HonorVet Technologies
A staffing and technology services firm focused on providing career opportunities for veterans and their family members.