Revenue Cycle Customer Service Rep I

Overview

Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Join us. Let's go beyond expectations and transform healthcare together. HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona.

Job Summary

Serves as a customer service contact for patients and visitors related to patient liability accounts. Responsible for review, updates and collection of self-pay accounts. Greets callers on the phone or digital communication. Reviews all accounts to provide communication to patients on balances due. Provides and expedites clerical and secretarial support for the department as directed. Provides information for financial assistance. The staff member demonstrates sensitivity to the needs, care and concerns of patients and their families. The staff member adheres to the network values, policies and department operating policies in the course of completing job duties. Pro-actively identifies and provides for the customer's needs using appropriate quality service standards identified in the network mission, vision and values. Employee has an understanding of insurance benefits and adjudication and terminology.

Essential Functions

• Receives, handles and routes revenue cycle phone calls or digital communications. Reviews patient's accounts for insurance updates, rebills or further insurance/coding review in all service areas. Responsible for collection of patient liability, set up/monitor payment plans, detailed documentation on accounts and/or explain/offer financial assistance. Provide follow up communication to patients regarding status on accounts needing further review.
• Performs a variety of clerical duties, including, but not limited to scanning, mailing, updating registration, release of information, balancing according to established polices. Responsible for communication of problem situations or changes in department flow. Performs other related duties as assigned or requested.
• Maintains effective communication with internal and external customers. Participates as a team member in all aspects of department functions. Assists in keeping communications clear between patients, family, leadership and other team members.

Education

• High School Diploma or GED - Required

Experience

• 1 year Healthcare Collections or Customer Service - Required
• 1 year Medical Terminology - Preferred
• 1 year Medical Insurance Adjudication/Benefit - Preferred

Licenses and Certifications