Sr Technical Support Professional - Avionics

Sr. Technical Support Professional

As a Sr. Technical Support Professional here at Honeywell, you will play a critical role in providing exceptional technical support for our Aerospace products and services. You will leverage your expertise to resolve complex technical issues, ensuring customer satisfaction and operational excellence.

You will report directly to our Field Service Manager, and you'll work out of our Phoenix, AZ location on a Hybrid work schedule. Note: New Hires will work onsite M-F for the first 90 days.

In this role, you will impact the success of our technical support operations by delivering timely solutions, improving processes, and enhancing customer experiences.

Key Responsibilities

• Respond to phone calls and emails requiring Honeywell avionics technical support.
• Resolve complex technical issues concerning installation, maintenance, troubleshooting, repair, overhaul, operation, modification, and certification of Honeywell electrical systems.
• Capture and reuse technical knowledge gained during the technical issue resolution process – knowledge management.
• Using Lean Six Sigma tools, participate in or lead projects that will drive improved customer experience and improved business processes.
• Document customer issues in Salesforce.com customer relationship management system
• Build relationships with customers and internal support teams.

Qualifications

You Must Have

• 10 years of experience troubleshooting electrical systems on business, commercial, and/or military aircraft
• Proficient in reading and understanding Technical Data.
• Airframe and Powerplant license (A&P) or AME equivalency (5 years R&O)
• Direct customer-facing support experience

We Value

• Bachelor's degree in Engineering or a related field; Master's degree preferred.
• Knowledge of aircraft maintenance and flight operations
• Aerospace business acumen
• Strong analytical and problem-solving skills.
• Proven track record in meeting customer commitments and resolving customer concerns in a timely manner.
• Ability to work under pressure
• Strong written and verbal communication skills
• Microsoft Office skills (Excel, Word, PPT, Outlook, Teams)
• Ability to work independently with little supervision
• Strong interpersonal skills and ability to form valuable professional relationships

Benefits Of Working For Honeywell

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

US Person Requirement

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

The Business Unit

Honeywell Aerospace Technologies (AT) products and services are found on virtually every commercial, defense, and space aircraft in the world. We build aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components and more, and connect many of them via our high-speed Wi-Fi offerings. Our solutions create healthier air travel, more fuel-efficient and better-maintained aircraft, more direct and on-time flight arrivals, safer skies and airports, and more comfortable flights, along with several innovations and services that reflect exciting and emerging new transportation methods such as autonomous and supersonic flight. Revenues in 2023 for Honeywell Aerospace Technology were $14B and there are approximately 21,000 employees globally.