Customer Success Rep II

Customer Success Representative

As a Customer Success Representative here at Honeywell, you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services.

You will report directly to our Customer Success Manager and you will work out of our Pune, India location on a Hybrid work schedule.

In this role, your impact on the company will be significant. By building strong relationships with customers and ensuring their success, you will contribute to customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation.

Responsibilities

Build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services.

Act as the main point of contact for customers, addressing their inquiries, concerns, and escalations.

Collaborate with cross-functional teams to ensure seamless customer onboarding, implementation, and adoption.

Proactively identify opportunities to upsell and expand customer accounts.

Analyze customer data and provide insights to drive customer success and retention.

Qualifications

YOU MUST HAVE

Minimum of 5 years of experience in customer success or account management.

Proven track record of building and maintaining strong customer relationships.

Excellent communication and presentation skills.

Strong problem-solving and negotiation abilities.

Experience working with CRM software and customer success tools.

WE VALUE

Bachelor's degree in Business Administration, Marketing, or a related field.

Passion for customer success and satisfaction.

Ability to work independently and as part of a team.

Strong leadership and mentoring skills.

Proactive and results-oriented mindset.

Continuous learning and adaptability.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Job Info

Job Identification 143310

Job Category Sales

Locations 56 & 57 Hadapsar Industrial Estate, Pune, MH, 411013, IN

Hire Eligibility Internal and External

Relocation Package None