Desktop Support Analyst I

Desktop Support Analyst I

Due to our rapid growth, our success is directly dependent on attracting and retaining the best possible talent across our teams. This job will be based in our manufacturing facility in Norwood, MA. There will be occasional travel to Needham, MA, and Norton, MA.

The Desktop Support Analyst I will be responsible for monitoring, managing, and resolving technical PC, server, and network-related issues. The Desktop Support Analyst I will also analyze technical complexities and network issues to provide a resolution. The incumbent will interview users thoroughly for details and accurately record user problems and requests into a specialized Help Desk ticketing system. Responsibilities also include determining prioritization of incident action items; follow-up activities to ensure that problems are adequately logged and their resolutions documented; installing, upgrading, and configuring workstations; and implementing new or updated commercial product portfolios.

Essential Duties And Responsibilities:

• Configure, troubleshoot, and install client devices, including but not limited to computers, laptops, printers, cell phones, and mobile hand-held computers.
• Continually provide high level of service and support to employees as you receive, assess, troubleshoot and resolve technical issues in-person and remotely by telephone.
• Log and manage incidents using Help Desk ticketing system
• React to escalation notices to expedite resolution by prioritizing and rebalancing multiple requests
• Provide an IT orientation as part of the new employee onboarding process
• Provision new hardware as required
• Lead workstation setups/moves
• Physically troubleshoot hardware and create vendor service requests when applicable
• Act as an equal participant with other team members in 24/7 on-call rotation
• Other duties as assigned

Education And/Or Experience:

• Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience) preferred.
• 1 + years of experience in Help Desk or Technical support preferred
• Proficiency in current standard PC applications require (O365 Experience a must)
• Deep familiarity with the Windows Operating System required
• Ability to speak Spanish or Portuguese a plus
• Industry certifications are a plus (e.g. CompTIA A+, Network+)

Physical Demands:

The below physical demands are representative of those that must be met by the team member to successfully perform the essential functions of this job.

• Must have good vision and manual dexterity.
• Able to sit / stand for prolonged periods at a desk and working on a computer.
• Ability to lift and/or move up to 50 pounds

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May include limited travel to local, off-site offices
• The noise level in the office environment is typically moderate.
• Availability to work occasional weekends to complete projects and installs

Enjoy top-tier Medical, Dental, Vision coverage. Pamper your furry friends with Pet Insurance. Stay fit with our Wellness Plan and Free Gym Access. Boost your skills with Employee Tuition Reimbursement. Unlock endless opportunities with College Scholarship for dependents. Reap the Rewards of Our Bonus Program Available to Our Salary and Hourly Employees. Receive a Generous 401k Company Match. Take advantage of Competitive Paid Time Off. Elevate Your Safety Net with Company-Sponsored Life Insurance Coverage. Receive Relocation Assistance for a Smooth Transition. Earn Rewards through our Employee Bonus Referral Program. Elevate Your Workplace Experience with Community Impact Opportunities. Celebrate Together with Employee Appreciation BBQs, Happy Hours, Birthdays, & More!

Opportunity Calls! Unsure if you meet all requirements? Don't hesitate, apply! Our recruitment process is prompt and transparent. Your resume will receive swift attention from our talent professionals. If chosen, you'll undergo a recruiter phone screen, followed by interviews with key team members. We value your potential.

At Home Market Foods, we champion equal opportunities for all, prohibiting discrimination based on race, religion, gender, and more. Our commitment extends across all aspects of employment, ensuring a fair and inclusive workplace.