Customer Success Manager

Customer Success Manager

Home365 is a technology company based in the heart of Silicon Valley. Post Series B round of funding, Home365 is backed by the most respected venture capitalist and corporate venture capitalist firms. Through cutting edge property management technology, Home365 transforms how people experience investing in real estate - making it profitable, predictable, and passive.

We are looking for an ambitious and self-driven Customer Success Manager to join our team! As the Customer Success Manager at Home365, you will be responsible for overseeing properties in a designated region.

The Customer Success Manager is responsible for cultivating and maintaining positive working relationships with the owners of the properties they oversee, as well as the financial performance of investors' rental units. In the performance of this role, the CSM will have the support of maintenance vendors, local taskers, a resident support team, and a billing department, just to name a few.

The Customer Success Manager will have powerful tools at their disposal to track overall customer satisfaction and financial performance of properties, ensuring they are able to keep a finger on the pulse of all properties and owners in their region.

A key daily task of a Customer Success Manager is that of interacting with property owners via Zoom call, as well as responding to inquiries in a proprietary ticketing system. The ideal applicant is an individual who is an effective verbal and written communicator, who is personable and charismatic, who finds satisfaction in helping others, and who has the ability to de-escalate situations that may arise when communicating with clients.

Essential duties and responsibilities include:

• Proactively manage and build strong relationships with our clients
• Serve as the main point of contact for our clients, providing them with support and guidance
• Understand the needs and objectives of our clients and develop tailored solutions to help them achieve their goals
• Collaborate with sales, marketing, and operations teams to ensure a smooth onboarding process for new clients
• Monitor client usage and proactively identify any issues or concerns that may arise
• Provide expert advice and insights to clients, helping them maximize the value they get from our products and services
• Conduct regular check-ins with clients to assess their satisfaction and identify areas for improvement

Requirements:

• Minimum of 3 years of experience in a customer success or account management role, preferably in the real estate industry
• Deep understanding of the real estate industry and market trends
• Excellent interpersonal and communication skills
• Strong problem-solving and analytical abilities
• Highly organized and detail-oriented
• Ability to work independently and as part of a team
• Proven track record of building and maintaining successful client relationships

Preferred requirements:

• Experience with Microsoft Power BI
• Experience with Hubspot

Job type: Full-time, based in our Las Vegas office. This role is office based.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• PTO (15 days)
• Paid holidays
• Wellness programs

Schedule:

• Monday to Friday, regular office hours

Supplemental pay:

• Opportunity for performance-based bonus pay

Your personality:

A warrior and a winner: You are personable, action oriented, a self-starter and creative thinker that strives for the best results.

Energy filled: You are authentic, charismatic and resourceful. An independent hands-on person, and results driven.

EQ in the sky: You understand people and how to connect with them emotionally and encourage them to use and share the product.

Curious: You thrive on knowledge. You simply love to know as much as possible and you have a solid opinion about almost everything.

Determined and creative: You don't take a no for an answer. You don't panic. You always treat the negative as an opportunity and a challenge for a flip. You celebrate when this happens.

Analytical: You can draw insights from user data and translate them into original product feedback.

Team player: You believe in the power of a team vs. being a star.