German - speaking Customer Support Manager (12 Month Fixed Term Contract)

German-speaking Customer Support Manager (12 Month Fixed Term Contract)

We small business founded Holvi in 2011, in Helsinki. As self-employed people wading through oceans of paperwork, we noticed something funny going on – traditional banks were giving us the cold shoulder. Why not help ourselves? We asked. And so, with time and effort (and lots of coffee), we mastered small business finance – and Holvi was born.

Our vision is simple: Eliminate the distractions of financial admin and simplify work life, because running a business is hard enough. Small businesses shouldn't have to worry about spreadsheets and lost receipts.

Since our inception as a pioneering fintech, we've experienced our fair share of challenges and growth. We explored different paths, and from those experiences, we've evolved. Today, we stand as a team-owned and profitable company, proud of our journey.

Right now, we're looking for a German-speaking Customer Support Manager (12 month fixed term contract) to join our team in Helsinki. If you want to help us make self-employment a little easier, Holvi is for you.

With this Customer Support Manager role you are providing support in German and English via chat, email and phone. Responsibilities include addressing customer inquiries, analyzing feedback and improving our self-service channels while meeting the team targets. Ideally +3 years of customer service experience, proficiency in both languages and a proactive & team-oriented mindset.

A typical day could see you:

• Delivering premium customer support through live chat, email and phone in both German and English
• Taking a hands-on approach, assisting customers in using product features including analyzing and reporting customer feedback
• Improving our self-service channels, managing customer escalations and crafting internal documentation among others that contribute to supporting both team members and customers
• Following up on customer cases, feedback and documentation in collaboration with our other teams
• Contributing to team targets such as customer satisfaction, first reply time and customers served per day
• Working in an international environment with English as a company language

This is for you if you:

• Have 3+ years of experience in customer service
• Enjoy helping customers on the phone, chat, and email
• Have excellent spoken and written German and English communication skills
• Are a problem solver and feel comfortable working in a fast paced environment
• Are a strong team player with a service-oriented attitude
• Enjoy going the extra mile to solve tricky customer problems
• Are friendly, positive and patient
• Are interested in Fintech and the banking industry
• It's a plus if you have:
• Experience from working in technical support or in Fintech/Banking industry
• Experience in working in a multi-cultural environment
• Finnish language skills

Think you're a good fit?

We'd love to hear from you! Send us your application by 24.10.2025 – but don't wait too long as we will fill this role as soon as we find the right person. If you want to learn more about the position, reach out to the Customer Support Team Lead Lassi Kinnarinen by phone at +358 040 529 3734 during Wednesday 8.10.2025 at 13:00-13:45.

You'll get:

• Flexible working – Flexible working hours and possibilities for remote working
• Comprehensive occupational healthcare
• Monthly benefit budget that can be used in multiple ways
• Work nice balance – Weekly wellbeing hour, bi-weekly breakfasts, bi-annual team weeks and more

Logistics

• This is a 12-month fixed term position in our Customer Support team
• You'll be working a hybrid model (some days at the office, some remote), headquartered in our sleek office in Helsinki

Equal Opportunity Statement

At Holvi, we embrace diversity in all of its forms and foster an inclusive environment for all people to live their best work life. This is central to our mission of promoting a healthy balance in all things we do.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.