IT Support Specialist

IT Support Specialist

HOK, a global architecture, design, engineering, and planning firm, is seeking an IT Support Specialist to join our Advanced Technology Group (ATG).

The ideal candidate is a technically skilled and service-oriented professional who thrives in a fast-paced environment. They are passionate about solving problems, supporting users, and maintaining the integrity of our technology systems. This person is detail-oriented, collaborative, and committed to continuous improvement and sustainable work practices.

What will this person do?

This role provides Tier 1 technical support and ensures the smooth operation of computer systems and peripheral equipment across the firm. Responsibilities include:

• Responding to helpdesk inquiries and resolving software/hardware issues.
• Monitoring system performance and reporting errors.
• Setting up and maintaining employee equipment (adds, moves, changes).
• Performing minor hardware/software repairs and maintaining inventory records.
• Diagnosing technology issues through manuals and user interaction.
• Referring major issues to vendors or managers.
• Training users on hardware/software usage.
• Recommending system improvements to supervisors.
• Supporting IP phone systems (Tier 1) and mobile/peripheral devices (Tier 2).
• Participating in after-hours and weekend helpdesk support.
• Championing sustainable work practices and fostering a green workplace culture.

Who is the ideal candidate?

The ideal candidate for this role will be eager to provide top-tier customer service to our internal clients and stakeholders. They should have advanced knowledge in PC components and an intermediate understanding of Microsoft networking protocols.

What other skills and education are required?

• Technical or Associate's degree or equivalent education/experience.
• Minimum of 2 years' experience in IT support.
• Experience with electronic helpdesk systems.
• Microsoft and/or Cisco certifications preferred.
• Exposure to scripting languages and telecommunications systems.
• Familiarity with remote access technologies.
• Proficiency in Microsoft Office.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication on technical matters.

HOK invests in its people and communities, supporting both personal and professional growth through every stage of life. At HOK you'll have a hybrid work environment, 10 paid holidays (including 2 floating holidays) and a minimum of 4 weeks of paid time off with a cash out option. HOK offers comprehensive medical, dental, and vision coverage, free mental wellness resources, life and AD&D coverage and short and long-term disability benefits. HOK supports your growing family by offering 4 weeks of paid parental leave and fertility coverage. HOK helps to fund your future financial needs with matching contributions to our 401(K) plan which includes a well-rounded investment menu as well as free guidance on retirement planning.

HOK provides opportunities to learn, develop and utilize your skills. Continued learning is promoted through financial support and study prep for licensure exams, CEU credit opportunities, mentorship programs, and paid professional memberships. To learn more about designing your career with HOK, explore our current job openings.

HOK is an EOE, including disability/vets.